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Important
Dynamics 365 Retail is now Dynamics 365 Commerce - offering comprehensive omnichannel commerce across e-Commerce, in-store, and call center. For more information about these changes, see Microsoft Dynamics 365 Commerce.
Inventory lookup in the point of sale (POS) helps retailers achieve real-time operational excellence and gain insights by connecting stores, the POS, and the back office. This functionality provides an accurate real-time view of product inventory across stores and distribution centers. It also helps retailers drive additional efficiencies and cost savings by improving inventory planning in real time.
An accurate real-time view of inventory across an organization helps store associates provide timely, superior customer service. The moment that matters most is the moment when the customer is ready to make a purchase decision. It's important that cashiers in the store have real-time inventory information at their fingertips, so that they can accurately promise product delivery and pickup.
You can open the Inventory lookup page from the Retail Modern POS workspace or the Retail Cloud POS workspace.
On the Inventory lookup page, you can use the numeric keyboard to enter a product number. You can then view the on-hand quantity for multiple stores and warehouses.
Reserved and Ordered quantities are also shown for each location.
Locations that inventory availability information is shown for
The list of locations includes two types of entities:
On the Inventory lookup page, you can view available to promise (ATP) quantities for each store, in addition to the current on-hand quantities, reserved quantities, and ordered quantities. Select the store to view the ATP information for, and then select Show store availability.
Opening the Dimension based matrix view to show all variants![]()
On the Product details page of a product master, or on the Inventory lookup page, select View all variants from the app-bar at bottom of the page. The Dimension based matrix view for the initial launch from these pages shows the inventory availability information for all variants of a product for the current store.
Note
The View all variants button is available only for item product masters that have product variants. It isn't available for standalone products or kits.
Select View all variants on the Product details page of a product master, or on the Inventory lookup page, without selecting a location, to go to the Dimension based matrix view to view the inventory availability information for all variants of a product for the current store.
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Note
In the preceding illustration, the display order of the dimensions is alphabetic, because the display order of dimensions wasn't configured for the selected product.
In the Dimension based matrix view, the cells for the product variants include an on-hand value in the lower-right corner. The following table explains the meaning of the various values.
You can also change the pivot for dimensions by selecting the new dimension to use.
Note
In the preceding illustrations, the display order of the dimensions for the selected product is custom (non-alphabetic). It's based on the dimension display order that is set in the back office.
Additionally, in the Dimension based matrix view, more actions can be performed to help boost a store associate's productivity. Here are some examples:
Note
In the preceding illustration, the display order of the dimensions is alphabetic, because the display order of dimensions wasn't configured for the selected product.
The following table provides more information about the additional actions that are available.
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